We all believe that we know how to listen, but it’s not true. The truth is that what we call “listening” is only hearing. Hearing is done easily because it’s an automatic function of the ears and the brain, but listening means that we process what others say in a way that enables understanding and empathy. And it doesn’t happen instantly just by hearing the words the person says. Listening is a process, and…
Priceless Negotiation Wisdom
Often, people think of approaching personal negotiations differently than professional negotiations. Personal negotiations involve emotions based on essential relationships in our lives, which can make it hard to look at them through a professional lens. But in applying our professional negotiation practices to our personal lives, you might be surprised at what outcomes you achieve. On a recent episode of Negotiations Ninja podcast, I spoke with Marty Latz – author, international speaker, and negotiations trainer…