After 30+ years with the Canadian Federal Police, Cal Chrustie “retired” and transitioned to InterVentis global. He now provides education, consulting, and coaching on cyber terror incidents. So when Cal’s organization is brought in to coach, it’s usually at the last minute. But when they offer public education, Cal advocates for having a plan in place if—or when—a response becomes necessary. You have to prepare to engage with the insurance company for the ransom. You…
Negotiation Lessons From The Field
The Waco Branch Davidian siege is one of the most well-known hostage negotiations of all time. Former FBI hostage and crisis negotiator, Gary Noesner, was on the negotiation team at Waco during the siege. He remembers it as one of the worst negotiation situations he has ever been in, the failure of which he doesn’t attribute solely to David Koresh. “A chain is only as strong as its weakest link. So, at Waco, we…
STALLING FOR TIME IN NEGOTIATIONS
Stalling for Time is the riveting memoire of Gary Noesner, the first chief of the FBI Crisis Negotiation Unit. Hostage negotiation was a budding discipline when Noesner was starting his career with the FBI in 1972 and was something he was interested in learning and wanted to “become good at.” For Noesner, negotiation became a skill to be honed and developed over his 30-year career and he worked to learn from every human interaction…
The Development of Patience
Jack Cambria is the embodiment patience and understanding. In a conversation I had with Jack (episode 50 of the Negotiations Ninja podcast), he said: “We have to have staying power and develop a rapport. And if we can develop that, it will lead to trust, in time. And there is a process. And that process is allowing people the time to work through their emotions and that takes time.” Jack’s background as a crisis negotiator has forced…
What I Learned From An FBI Hostage Negotiator
The man, the myth, the legend, Chris Voss was on the Negotiations Ninja Podcast recently. Yes, the same Chris Voss that was once the lead international hostage negotiator for the FBI and the author of the amazing book, Never Split the Difference. There’s probably no one else you’d rather have negotiating to get you out of hostage situation than Chis Voss (except maybe Herb Cohen). I’m a Chris Voss fan and love his no…