The wonderful, Rendi Miller, VP Corporate Services and Source-to-Pay at Zendesk joins us to chat about great customer service. She shares her insights about what it’s like to work for a company whose business is literally customer experience and customer service. What customer service and experience insights do you have to develop first with your internal business stakeholders? How can people in procurement specifically improve interfacing with business stakeholders to develop trust and build relationships?
When your business is literally customer experience, Zendesk’s guiding principle is developing products and customer service experiences that your customers want. Sounds easy right? But how do you figure out what your customers want? Rendi says that for procurement professionals, you first have to become a subject matter expert in the areas you’re supporting as a member of the sourcing team. The ability to speak intelligently with your customers increases your credibility, builds trust and develops those critical relationships.
This week’s podcast is a master class for procurement and sourcing professionals on building your customer experience toolkit.
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Guest: Rendi Miller