Antonio Humphreys leads marketing procurement at Adobe and joins us to chat about identifying and solving internal challenges. Antonio helps us dispel the myths around challenging internal customers and what we can do to improve these internal relationships. Spoiler alert! A lot of it comes down to Emotional Intelligence (EQ).
Antonio delves deep into the human-centred approach procurement professionals need to take to develop great working relationships with internal customers. Starting the relationship with positivity is important including understanding the assumptions you might have about the person, the team or their function within the company. It’s easy to assume that marketing people are too “outside the box” or creative compared to IT and therefore harder to work with, but checking our pre-conceived notions from the start is important. From there, understanding the relatable elements that are going to establish a good relationship quicker is going to give you a big advantage. It all comes down to emotional intelligence and our ability to flex your EQ muscle including assessing your business partners, strong listening skills, showing empathy, understanding different styles and adjusting. You’re developing different relationships internally versus with suppliers and Antonio helps us navigate the waters so they don’t have to be so stormy!
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Guest: Antonio Humphreys