Reading Time: 2 Minutes
I used to have a friend and colleague that used to say, "Half of the getting is in the asking." Can you get something simply by asking? Is it really that easy?
Reading Time: 3 Minutes
Columbo (with his shabby raincoat, his cigar, and his generally 'lost' demeanor) was a hero of mine growing up (him and Angela Lansbury in Murder She Wrote). He seemed to fumble his way through things and his genuinely curious and interested personality always seemed to get the better of him. He claimed confusion on just about everything and by doing so got the other party (the suspects he was investigating) to reveal pretty much everything in return. Just one more thing...
Reading Time: 6 Minutes
The use of silence in negotiation may very well be the hardest skill to master. Not because it's difficult in theory, but because it's difficult in practice. It feels weird. It feels awkward. You will crave the silence to be broken. You will want to fill the dark empty void of silence with words. Don't do it. Mastering this skill will set you apart as a patient, composed, controlled negotiation professional.
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