The act of listening is a skill that is frequently overlooked, however, it is of utmost importance in all professions. Active listening is a skill we should develop not because of what people can offer us, but because we owe it to everyone. In current times, we have been starved of the genuine act of listening. With the fast-paced nature of life, we make up the excuse that we don’t have time to intentionally listen…
Influence in Negotiations
Stalling for Time is the riveting memoire of Gary Noesner, the first chief of the FBI Crisis Negotiation Unit. Hostage negotiation was a budding discipline when Noesner was starting his career with the FBI in 1972 and was something he was interested in learning and wanted to “become good at.” For Noesner, negotiation became a skill to be honed and developed over his 30-year career and he worked to learn from every human interaction he…
Check the Ego at the Door
Do yourself a favor, check your ego at the door before you walk into your next negotiation. Two weeks ago I delivered a negotiation program to a group in my local area. In every program I deliver, we apply the knowledge through focused and tailored role plays. The group that I was with were no strangers to negotiation. Many of them had been in roles that require negotiation for 20 plus years. All of them…
Can You Repair a Damaged Relationship?
I was going to do a post on how to repair a damaged relationship, but then I got to thinking, “To say that would be to presuppose that a damaged relationship can be repaired.” And can a damaged relationship actually be repaired? I suppose we need to make a distinction between personal and business relationships before we get into this, so let’s start off by saying that we’re only talking about business relationships. And, I…
Draw The Other Party In With Emotion
There are a lot of negotiation experts that will tell you to separate emotion from the negotiation you go into. Ever tried to do that in something that you’re really emotionally invested in? Yeah, and how did that go? If you’re like most people, it probably didn’t go very well. That’s because that advice is BS to begin with. Negotiation is intimate an emotional. You cannot separate emotion from negotiations. And if you are able…